Return Policy Page

• At DealBig, we operate as a B2B platform that connects buyers with trusted suppliers. DealBig does not own, manufacture, or directly sell products. Our role is to act as a facilitator and mediator, ensuring fair and transparent transactions between both parties.

1. Platform Role

DealBig serves as an intermediary between buyers and sellers:

• We do not hold inventory or directly process returns
• All return, refund, or replacement decisions are primarily handled by the supplier
• DealBig assists in dispute resolution based on submitted evidence

2. Return Eligibility

Returns are considered only in the following cases:

• Product is damaged or defective upon delivery
• Incorrect product or quantity received
• Product does not match agreed specifications

All return requests are subject to quality inspection and supplier approval.

3. Quality Inspection Requirement

• Buyers must provide clear photo/video proof of the issue
• Suppliers may conduct their own inspection or request product return for verification
• Final decisions are made based on mutual agreement and inspection results

4. Return Request Timeline

• Return requests must be raised within [3–5 days] of delivery
• Late requests may not be considered unless justified

5. Refund & Replacement

• Refunds or replacements are processed only after supplier confirmation
• DealBig may assist in ensuring a fair outcome but does not guarantee refunds
• Timelines depend on supplier policies and inspection process

6. Non-Returnable Conditions

Returns may not be accepted in cases such as:

• Bulk order variations within acceptable industry standards
• Minor differences in color, packaging, or design
• Damage caused after delivery or due to improper handling
• Customized or made-to-order products

7. Shipping Responsibility

• Return shipping responsibility is decided mutually between buyer and supplier
• In verified defect cases, suppliers may bear the cost

8. Dispute Resolution

If a dispute arises:

• DealBig will review all submitted evidence
• Our team will act as a neutral mediator to reach a fair resolution
• The final outcome will be based on facts, inspection reports, and platform guidelines

9. Limitation of Liability

DealBig is not liable for:

• Product quality issues beyond supplier commitments
• Losses arising from disputes between buyer and supplier
• Delays caused during inspection or resolution process